- Problem: The screen is flickering when I connect my external device.
- Solution: Open the front door to the left cabinet/rack and power cycle the top two Cyviz boxes (switch both off for 30 seconds and then turn back on).
- Problem: The screen is missing some colors (red/green/blue) when I connect my external device.
- Solution: There is most likely faulty wiring between your device and the Extron matrix switcher. Please try the other input cable as a temporary solution and submit a help request to
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Note: If any of the above solutions do not work then please seek further assistance from the Technical Support Group,
